Return Policy
At Suds n Stuff, we take pride in the quality and craftsmanship of our handmade soaps. Your satisfaction is our priority, and we aim to ensure a smooth and positive shopping experience. Please review our policy below for cancellations, returns, and shipping concerns.
Order Cancellations
If you need to cancel or modify your order, please contact us immediately at sudsnstuffbytanya@gmail.com. We can accommodate cancellations or changes only if your order has not yet been shipped.
Once your order has been dispatched, cancellations or changes cannot be processed.
Refunds for eligible returns will be processed within 3–5 business days from approval.
Depending on your payment provider, it may take an additional 3–7 business days for the funds to appear in your account.
Returns & Refunds
Due to the nature of our products, we are unable to accept returns or exchanges on products once they have been opened or used. However, if your order arrives damaged or defective, please contact us immediately after receiving your products with a detailed description and relevant photos, and we will arrange a replacement or refund.
Wrong Items Received: If you receive an incorrect item, please notify us, and we will resolve the issue promptly.
Please note: Refunds or replacements are not applicable for minor variations in color, design, or scent, as these are characteristics of handmade products.
Shipping Issues
If your order has not arrived within the expected delivery timeframe, or if there are any issues with the shipment, please get in touch with us so we can assist in resolving the issue.
We will work with our shipping partner to locate your order or provide a resolution.
If your address was entered incorrectly, please notify us immediately after placing your order to prevent delivery issues.
Thank you for supporting Suds n Stuff. We appreciate your understanding and commitment to supporting handmade products. If you have any questions or concerns, don’t hesitate to reach out to us at sudsnstuffbytanya@gmail.com.