Soap Care Instructions

Q: How can I make my soap last longer?
A: To make your soap last longer, keep it dry between uses by placing it on a well-draining soap dish or a soap saver bag. Avoid letting your soap sit in water, and store it in a cool, dry place to maintain its quality.

Shipping Information

Q: How long does it take for domestic orders within Australia to be shipped?
A: Orders will be shipped within 1-2 days from the order date.

Q: How is the shipping cost calculated for domestic orders?
A: The shipping cost for domestic orders is calculated by Australia Post.

Q: Will I receive tracking information for my order?
A: Yes, all parcels will be issued a tracking number through Australia Post.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. The cost of shipping is determined by Australia Post.

Q: What should I do if my order hasn’t arrived or there’s an issue with shipping?
A: Please contact us if your order hasn’t arrived within the expected timeframe or if there’s an issue with a shipment. We will assist in resolving the issue.

Order Cancellation Policy

Q: Can I cancel or change my order?
A: You can cancel or amend your order by contacting us as soon as possible. Cancellations or changes are only possible before the order has been shipped. If the order has already been dispatched, we cannot make changes or cancel it.

Returns and Refunds

Q: Can I return or exchange soap products?
A: Due to the nature of our products, we cannot accept returns or exchanges once they have been opened or used.

Q: What should I do if my order arrives damaged or defective?
A: Contact us immediately with relevant photos if your order arrives damaged or defective, and we will arrange a replacement or refund.

Q: Do you offer refunds for allergies?
A: No, refunds will not be processed for allergies. Please read the full ingredients list before purchasing. Ingredients are listed on individual products and may vary with each creation.

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