Privacy Policy
Last Updated: December 2024
At Suds n Stuff, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We collect personal information that is necessary for us to provide our products and services. This may include:
Contact Information: Name, email address, phone number, and shipping/billing addresses.
Payment Information: Credit/debit card details or other payment information (processed securely via third-party payment providers).
Order Information: Details about the products you order, including delivery preferences.
Website Usage Information: Information collected through cookies, such as your IP address, browser type, and browsing behaviour on our website.
2. How We Use Your Information
We use the personal information we collect to:
Process and fulfil your orders, including shipping and payment.
Communicate with you regarding your orders, enquiries, or any updates.
Improve our website, products, and services based on your preferences.
Send promotional emails or special offers (only if you have opted in).
Comply with legal obligations.
3. Disclosure of Your Information
We will never sell or share your personal information for marketing purposes. However, we may share your information with:
Service Providers: Third-party companies that help us process payments, ship orders, or manage our website.
Legal Authorities: If required by law, or to protect our legal rights.
All third parties are bound by confidentiality agreements and are only permitted to use your information for the purposes outlined above.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, misuse, or loss. This includes:
Secure payment gateways to process transactions.
SSL encryption on our website to safeguard your data during transmission.
Regular updates and monitoring of our security systems.
While we strive to protect your data, no method of transmission over the internet is completely secure. By using our services, you acknowledge and accept these risks.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:
Understand how you interact with our website.
Customise your experience by remembering your preferences.
You can manage or disable cookies through your browser settings; however, this may impact your ability to use certain features of our website.
6. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct your personal information if it is inaccurate or incomplete.
Withdrawal of Consent: Opt-out of receiving marketing communications at any time.
7. Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with the updated date. Continued use of our services indicates your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint about how your data is handled, please contact us.